How do I process a full or partial refund without canceling an order?

Events.com allows event organizers to process a partial or full refund to one or more items in an order without requiring that the order be canceled. This allows you to ensure your customers are happy while keeping your inventory accurate. You can manage this process yourself via this easy, self-service tool.

Note: To cancel items with or without a refund, follow the instructions here: How do I cancel an attendee’s order?

Follow these steps to process a full or partial refund without canceling any part of the order:

1. Log In to your Events.com account and select your event.
2. Click on PEOPLE on the left side navigation toolbar and select Attendees.
   
   
   
3. In the search bar, type in the name or email address of the attendee whose refund you’d like to process.
   
   
   
4. Within the event goer’s page, select View Order.
   
   
   
5. Select MANAGE ORDER and then Process Refund.
   
   
   
   
6. Enter the amount you wish to refund, if any, in the REFUND column for each item in the order.
   • Refunds can be entered for multiple items at once.
   • You cannot refund more than the amount charged, but you can refund less than the full amount.
     
     
     
     
7. Select SUBMIT REFUND and voilà, you’re done!

The refunded amount will be processed on the same credit card that was used for the original purchase. An email will be sent to the buyer to summarize the transaction.

Your event goer will see their refund on the original card used for purchase within 5 – 10 business days, depending on their specific banking institution’s process.

Important Information on Full Platform Refunds

Events.com fees are non-refundable by Events.com. These are the order and processing fees for services rendered. As an organizer, you have the option to refund these fees to your attendees directly. Choosing to refund these fees will result in them being refunded from your revenue.

If your fees are added to the cost of your registrations/tickets: To process a full refund including the Events.com fees, you will need to contact us to facilitate. Please contact our help desk at [e-mail].

If your fees are absorbed (part of the registration/ticket cost): You will be able to refund them directly to your attendees within the registration/ticket amount using the steps above.

Please note: Platform refunds are dependent on fund availability.