How do I cancel an attendee’s order?

As an event organizer, sometimes you need to cancel an attendee’s order, which you can do in a few easy steps. You will have the option to issue a full or partial refund at the same time. 

1. Log In to your Events.com account and find your event.
2. Click People on your event card to go straight to your Attendees.
   
   
    
3. Type the name or email address of the attendee into the search bar and select them from the results by clicking their name card.
   
   

4. Select View Order in the upper right-hand corner on the attendee's page.
   
   
   
5. Click on MANAGE ORDER and then select Cancel Items. 
   
   
   
   
6. Select the item(s) to be cancelled using the checkboxes to the left of the item names.
   • The CANCEL ENTIRE ORDER at the top right will select all items.
     
     
     
     
7. If you want to issue a refund for the cancelled items, enter the refund amount in the REFUND box to the right of the item name. 
   
   
   Please Note: The option to enter a refund amount may not be available if the funds from the order have already been remitted. In this case, you may opt to issue a refund to the customer directly through your Stripe account. See instructions here: How do I refund directly through my Stripe account?
8. Select SUBMIT CANCELLATION and voilà, you’re done!

Your event goer will see their cancelled items on their Events.com account, and receive an email informing them of the cancellations.