Scan Tickets with the Events.com Check-In App

Scan Tickets

1. Open the Camera Scanner by clicking the Start Scanning button if the app is not already in camera scanner mode.

   • Important: You will need to allow the app access to your camera the first time you open the app on your device.

     

2. Place the QR code in front of the device’s camera. 

   • You may scan any number of tickets at a time before checking the tickets in.

     

3. The app will read the QR code(s) and display any scanned tickets below the camera window with the attendee’s name, ticket type, and a status message.

Scanned Ticket Status Messages 

When tickets are scanned, you will see a colored box and a status message next to each ticket. These colors and messages let you know if a ticket can be checked in.

Color	Message	Meaning
Green	Valid	Ticket may be checked in
Yellow	Ticket type not allowed	Ticket is not valid for check-in
Blue	CheckedIn	Ticket has already been checked in

If a ticket indicates it is not allowed for check-in, it may be either:

• The ticket type is not selected for the device based on the initial settings selected.
  OR
• The QR code is not valid for the event. In this case, the name displayed will be “John Doe,” and the ticket type will read “Unrecognized QR.”

Check In Tickets

Individual Ticket 

To check in an individual ticket, click on the green box to the right of the attendee name. The box will turn blue, and the status message will change from Valid to CheckedIn. 

Multiple Tickets 

If you have scanned multiple tickets, the tickets will appear in a list. 

• You can check in tickets individually by clicking the green box to the right of each attendee name.

• You can check in all listed attendees at once by clicking the Check In All box at the bottom of the list.

  • All Valid tickets in your list will be checked in, the green boxes will change to blue, and the status messages will change from "Valid" to "CheckedIn." Any other tickets will remain in their original state.

Clearing Your Scan List 

Once you have finished checking in attendees in your scanned list, you can hit the Clear button to clear your list. Note: The clear button will only clear out your displayed list and will not clear your check-ins from the database.

Paused Scanner 

If the camera scanner has been inactive for more than 30 seconds, the camera will pause to save battery. To unpause, click anywhere in the camera box.

For instructions on how to search for tickets manually, see Search for Attendees Manually in the Events.com Check-In App.