A manual search option is available in the check-in app in case your device doesn't have a camera, or if a ticket barcode is missing or unreadable.
Open the Manual Search
- Click the green search button in the upper right corner of the camera scanner window.
- This will take you to a screen where you can type in an attendee’s name to search for their ticket.
Note: If the camera scanner has paused, you will need to click on the camera scanner window to unpause the camera and see the search button.
Search for Attendees
- Type in the attendee email or name to search (email recommended).
- As you type, the search results will populate above the text bar with the attendee’s name, ticket type, and a status message.
- When tickets are searched, you will see a colored box and a status message next to each ticket, indicating whether a ticket can be checked in.
Color Message Meaning Green Valid Ticket may be checked in Yellow Ticket type not allowed Ticket is not valid for check-in Blue CheckedIn Ticket has already been checked in
If a ticket indicates it is not allowed for check in, it is the wrong ticket type for the device (based on the initial settings selected).
Check in Tickets
When using manual search, you must check in tickets individually.
To check in a ticket, click on the green box to the right of the attendee name. The box will turn blue, and the status message will change from "Valid" to "CheckedIn."
Clear Your Search List
To clear your search list, delete any text typed into the search bar. Once the search bar is cleared, the list will clear.
Unpause Scanner
To return to the camera scanner, click on the camera button found directly below the search text bar
Return to Camera Scanner
To return to the camera scanner, click on the camera button found directly below the search text bar.