How do I cancel an event?

If you need to cancel an event, it’s important to update your event page and communicate with your attendees. When deciding on your messaging and course of action, you’ll want to consider the reason you’re cancelling and whether or not you’re offering an alternative or a refund. 

1. Close sales on your event page.
   • Go to Event Details – Registrations/Tickets.

• • Click the Settings (gear icon) for each of your registrations/tickets.

1. • The second calendar is the close date. Set it for a past date and time to close sales immediately.
   • Click SAVE.
2. Update your event description to communicate the cancellation to anyone that lands on the event page.
   • Edit your description by clicking the Edit button to the right of the event name at the top of the page and scrolling to the Description box.
3. Reach out to your attendees.
   • We recommend using an emailer like MailChimp (they offer a free account based on number of contacts, and contacts can be synced with Events.com).
   • Here are some articles to guide you once you have a MailChimp account set up:
     • How do I contact my attendees? (Guide to syncing through Events.com)
     • How do I send an email in MailChimp?
4. As a final outreach we also recommend updating your confirmation email with a new custom message and resending confirmations to all of your participants.
   • You can find instructions to customize the message here: How do I customize my confirmation emails?
   • After you’ve saved your new message, scroll down and click RESEND CONFIRMATION EMAIL.
     • Note: This is a one time click so make sure you’ve finalized your new message.
     • More instructions are available here: How can I resend confirmation emails to all attendees?
5. Finally, don’t forget to update your social media.

Please Note: If you plan on cancelling all of the tickets, an email is sent at that time. We suggest emailing an announcement to your attendees first so it’s not a surprise when they receive the cancellation email.

If you’d like to discuss your cancellation strategy or have any questions on our suggestions, contact your dedicated Customer Success Manager, or email us at [e-mail].