If a refund has been approved, you can keep your team in the loop by leaving a quick note on the order with the following steps.
- Log In to your Events.com account.
- Select the event for which you wish to manage attendees.
- Click the PEOPLE icon in the left-side menu and select Buyers.
- Use the search bar to search for the name or email address of the attendee whose refund you’d like to process.
- Select the person you want to refund from the results.
- Click Manage Order in the upper right and select Process Refund.
- Enter the refund amount next to the paid amount.
- Type any details you wish to add in the NOTES field that appears in the bottom left.
- Click the SUBMIT REFUND button.
Pro Tip: To view a saved note, you will need to open the Process Refund page. You cannot update a note unless you are processing an additional refund.
Important Information on Full Platform Refunds
Events.com fees are non-refundable by Events.com. These are the order and processing fees for services rendered. As an organizer, you have the option to refund these fees to your attendees directly. Choosing to refund these fees will result in them being refunded from your revenue.
If your fees are added to the cost of your registrations/tickets: To process a full refund including the Events.com fees, you will need to contact us to facilitate. Please contact our help desk at help@events.com.
If your fees are absorbed (part of the registration/ticket cost): You will be able to refund them directly to your attendees within the registration/ticket amount using the steps above.
Please note: Platform refunds are dependent on fund availability.