Data Synchronization
Data is synced to and from our servers approximately every 30 seconds.
Data Sync Indicators
Two data sync indicators, in the shape of clouds with arrows, can be found at the top left of the app. The following are statuses may be shown :
Indicators spin - the app is syncing with our servers.
Cloud with down arrow - data is being downloaded from our servers to your device.
Cloud with up arrow - your device is uploading data to our servers.
Number next to cloud with up arrow - you have check-ins waiting to be uploaded to our servers.
Offline Mode
After the data has been initially downloaded during initial setup, the app may be used when not connected to the internet. When offline, the app will store all check ins and will upload them once the device is connected to the internet.
Note: To get offline check-ins to sync, the device must be connected to the internet, and the app must be open.
Activity Log
At the bottom of the app is an activity log, which shows current and past app data synchronization activity.
Log Navigation
To expand the log, tap on the up arrow directly above the log row at the bottom of the screen. Once the log has been expanded, you can:
Scroll up and down through the log
Close the log by tapping the down arrow icon at the bottom of the screen
Delete the log by tapping the garbage can icon on the bottom left of the screen (not recommended unless advised by Events.com staff)
Upload the log to our servers by clicking the cloud icon found in the lower right of the screen (for use in troubleshooting issues)
Note: If you share the log with our team for troubleshooting, please contact a member of our support team so we can notify our engineers of the new log file and work to resolve the issue.
Device Data Management
There are a few options in the app settings for managing the data on your device.
Full Refresh - This will pull a full refresh of all attendee data for your event from the Events.com database.
Clear DB - Clears the attendee data from your device. This does not clear any check-ins performed by the device, nor any check-in data waiting to be uploaded to our servers. This option should be used if you are using a device for a new event, after having used it for a previous event.
Clear Check-Ins - This will clear any un-synced check-ins from your device. This should only be used for troubleshooting under the instruction of an Events.com team member.
Download Data - Download a json file of the check-in data from your device. This should only be used for troubleshooting under the instruction of an Events.com team member.