As an event organizer, you may want to give your attendees the ability to update their attendee items (such as T-shirts, or wave times) after they've registered. This includes changing their answers or adding items, including items you might have added to the event after your original launch.
- Log In to your Events.com account.
- Choose the event for which you want to enable changes to attendee items.
- Go to EVENT DETAILS in the left side navigation and select Settings.
- Open Post-Registration Options for Attendees by clicking the + at the right.
- Toggle the option to Allow attendees to edit their Attendee Items to YES.
- From the APPLIES TO menu, select all, or specific registration/ ticket types that you want to allow attendees to edit their items in.
- For any categories that are not selected, attendees will not be able to update their attendee items.
- The attendee items must have inventory to be available for your attendees to be able to select them.
- Select the start and finish dates for the Changes Available setting.
- The ability to edit attendee items will only be available to attendees within these dates.
- Press SAVE and voilà you’re done!
Note: If the new category has a higher price, the additional payment will be collected from the attendee at the time of the change. In the case of an item downgrade, a refund is not generated by the system.